Article 1 – Introduction

Space’M Online B.V. respects the privacy of its customers and visitors to the website www.spacemonline.com. In this privacy policy we explain which personal data we collect, for what purposes we use it, and how we ensure secure processing in accordance with the General Data Protection Regulation (GDPR).

Article 2 – Controller

Space’M Online B.V., located at [address to be inserted], is the controller for the processing of personal data as described in this policy. For questions, please contact info@spacemonline.com.

Article 3 – What personal data do we process?

We process, inter alia, the following personal data:

• Contact details: name, email address, telephone number, company name and address
• Payment details: IBAN, invoice data, payment history
• Website usage: IP address, browser type, pages visited, click behaviour and cookies
• Correspondence: data from emails, chats, contact forms or telephone calls
• Login data: username, password (encrypted) where applicable

Article 4 – Purposes of data processing

We use personal data solely for legitimate purposes, including:

• Performance of agreements: provision of SEO services, maintenance, communication
• Customer service: follow‑up of queries, support and complaint handling
• Administration: invoicing, accounting, compliance with legal obligations
• Marketing: sending newsletters and personalised offers (only with consent)
• Website optimisation: improving user experience through analysis of website traffic

We process data only when necessary for the performance of an agreement, legal obligation, legitimate interest or on the basis of explicit consent.

Article 5 – Sharing personal data with third parties

We only disclose personal data to third parties when this is necessary for the performance of our services or to comply with a legal obligation. Examples include:

• Payment service providers (such as Mollie, Stripe)
• Hosting and cloud providers
• External tools for email marketing, customer relationship management and project management
• Accounting software
• Government authorities where a legal obligation exists

We conclude a data processing agreement with third parties that process data on our behalf.

Article 6 – Retention periods

Customer data: up to 5 years after termination of the agreement

Invoice data: 7 years (tax retention obligation)

Marketing data: up to 2 years after last interaction

Cookies: according to the periods set out in our cookie policy

Article 7 – Security of personal data

We take appropriate security measures, including:

• SSL encryption and firewalls
• Restricted access to data based on authorisation
• Regular software updates and monitoring
• Internal procedures for incident management

Article 8 – Rights of data subjects

Under the GDPR you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase data (right to be forgotten)
• Restrict processing
• Object to processing
• Data portability

Requests can be sent to info@spacemonline.com. We will respond within 30 days.

Article 9 – Changes to this policy

We reserve the right to amend this privacy policy. The most current version is always available at www.spacemonline.com/privacy-policy.

Article 10 – Contact details

Space’M Online B.V.

Hondsruglaan 89C, 5628 DB, Eindhoven, Netherlands

E‑mail: info@spacemonline.com

Chamber of Commerce no.: 88393488